DBBet Privacy Policy

DBBet collects only the personal information needed to provide and secure online betting and gaming services.

Types of personal data collected

DBBet may collect the following categories of information:

• Identification details: full name, date of birth, nationality, identity document details (such as NID, passport, or driving licence) when required for verification.
• Contact details: email address, mobile number, postal address, communication preferences.
• Account data: username, encrypted password, security questions, account settings.
• Transaction and payment information: payment method details, limited card or account identifiers, deposit and withdrawal history, currency, and relevant billing information.
• Technical and usage data: IP address, device and browser type, operating system, access times, pages visited, referral URLs, and interaction data on the website.
• Responsible gambling and security data: information related to account monitoring, self-exclusion, limits, and checks to prevent fraud and misuse.

All collection is limited to what is necessary for providing and securing the services and complying with legal obligations.

Purposes of collection

Personal information is collected and processed for purposes such as:

• Creating, operating, and maintaining user accounts.
• Verifying age and identity, where required.
• Processing deposits, withdrawals, and other financial transactions.
• Providing customer support and responding to user requests.
• Meeting anti-money-laundering, fraud prevention, and other compliance requirements.
• Managing technical security and site performance.

Protection measures

DBBet applies technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or loss, including:

• Encryption of data in transit using secure protocols.
• Segregated and access-controlled storage of personal and financial data.
• Role-based access for staff, restricted to what is needed to perform duties.
• Regular security monitoring, logging, and risk assessment.
• Staff confidentiality obligations and internal policies for handling information.

While no online service can offer absolute security, DBBet aims to maintain a level of protection consistent with industry standards.

User rights

Subject to applicable law, users have the right to:

• Request confirmation whether personal information is being processed.
• Access a copy of their stored personal data.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal data, where legally permitted and where retention is not required for legal or regulatory reasons.
• Object to or restrict certain types of processing, such as direct marketing.
• Withdraw consent at any time, without affecting the lawfulness of processing based on consent before withdrawal.

Requests can be made through the contact details provided on the website. Additional verification steps may be required before a request is processed.

Compliance with Bangladesh laws

DBBet aims to handle personal information in line with applicable laws and data protection principles relevant for users in Bangladesh, including requirements on fairness, transparency, purpose limitation, and data minimisation. Where international standards such as the GDPR provide higher protection and are relevant, those principles are used as guidance for best practice.

DBBet uses collected personal and technical information only for lawful and specified purposes.

Core service and account management

Personal data is used to:

• Register and manage user accounts for online casino and sportsbook services.
• Verify identity and eligibility to use the services, including age checks.
• Process deposits, withdrawals, and other payment transactions.
• Provide customer service, handle complaints, and respond to inquiries.
• Operate games, betting markets, and related account functions.

Service improvement and analytics

DBBet may process usage and technical information to:

• Analyse how the website and services are used.
• Improve functionality, layout, and user experience.
• Monitor performance, detect errors, and maintain reliability.
• Produce aggregated, anonymised statistics for internal reporting.

No analytics reports will identify a user personally unless this is necessary for security, legal, or support purposes.

Responsible gambling, security, and fraud prevention

Data may be used to:

• Monitor for suspicious activities and protect user accounts.
• Detect and prevent fraud, money laundering, and abuse of bonuses or promotions.
• Enforce account limits, self-exclusion measures, and other responsible gambling tools.
• Conduct security checks related to device, IP, and access patterns.

Legal, regulatory, and compliance use

DBBet may process and retain personal information to:

• Meet legal and regulatory obligations in relevant jurisdictions.
• Respond to lawful requests from courts, regulators, or law enforcement.
• Maintain records required for tax, accounting, and audit purposes.
• Defend or establish legal claims and manage disputes.

Marketing and communication

DBBet may use contact and account information to:

• Send service messages, such as account notices, policy updates, and security alerts.
• Send marketing communications, where permitted by law and based on user consent or legitimate interest.

Users can manage their communication preferences and opt out of marketing messages using the tools provided in account settings or through the unsubscribe options in messages.

Lawful and transparent processing

All processing of personal data is carried out based on valid legal grounds, such as consent, contractual necessity, compliance with legal obligations, or legitimate interests that do not override user rights. DBBet aims to keep users informed about key processing activities in this Privacy Policy and in notices displayed on the website where appropriate.

How users can access their personal data

Users may access much of their account-related information directly by logging into their online account. This may include:

• Basic profile details.
• Contact information.
• Account settings and preferences.
• Recent transaction history.

For other types of personal data, users can submit a formal access request through the contact channels listed on the website. Reasonable steps will be taken to verify identity before providing access.

Updating and correcting information

Users are responsible for keeping their personal information accurate and up to date.

• Certain details, such as contact information, can be edited directly in the account profile.
• Where information cannot be edited online, users can contact support and request correction or update.
• DBBet may request supporting documents before changing identity information.

Deletion of personal data

Users may request deletion of their personal information, subject to legal and regulatory requirements. DBBet may retain certain data for a period where:

• Retention is required by law or regulation.
• Records are needed to resolve disputes or enforce agreements.
• Data is stored in backup systems for a limited retention period before secure deletion.

When deletion is not possible due to legal obligations, the information will be restricted from routine use and stored only for the required retention period.

Consent to security checks and payment processing

By using the website and related services, users consent to:

• Security and verification checks, which may include identity verification, age checks, fraud screening, and checks against public or private databases where permitted by law.
• Processing of payment and transaction data by DBBet and by authorised payment service providers and banks for the purposes of deposits, withdrawals, chargebacks, and transaction monitoring.

These checks are performed to protect users, comply with legal requirements, and secure the integrity of the platform.

This website and its services are intended only for persons who are at least 18 years old or the legal age for online gambling in their jurisdiction, whichever is higher.

• Registration and use of services by minors are strictly prohibited.
• DBBet does not knowingly collect personal information from anyone under 18 years of age.
• Age verification checks may be carried out using identity documents or other approved methods.

DBBet cannot always independently confirm a user’s age without receiving identification documents. If a parent or legal guardian becomes aware that a minor has provided personal information or opened an account:

• They should contact DBBet immediately using the details on the website.
• Upon verification of the request, the account of the minor will be closed.
• Personal data relating to the minor will be deleted or anonymised, unless retention is legally required for fraud prevention or other serious reasons.

Users are encouraged to use parental control tools and to secure access to devices to reduce the risk of minors using online betting or gaming services.

DBBet may store and process personal information in countries other than Bangladesh. This may occur because:

• Certain servers or data centres used for hosting and backup are located abroad.
• Group companies, service providers, or partners that support the services operate in other jurisdictions.
• International payment processors and banks are involved in handling deposits and withdrawals.

In all such cases, DBBet aims to ensure that personal data is protected by appropriate safeguards, such as contractual commitments, technical security measures, and access controls.

By using the website and submitting personal information, users consent to the transfer, storage, and processing of their data outside Bangladesh, including to countries that may have different data protection laws. DBBet requires that any partner or service provider handling personal information respects confidentiality, uses information only for specified purposes, and applies adequate security measures.

This Privacy Policy describes how personal data is collected, processed, stored, and shared in relation to the services. It is not intended to create any contractual relationship beyond what is required under applicable law and the terms and conditions accepted by users.

DBBet may include legal disclaimers to clarify or limit the scope and effect of certain rules in this document, where permitted by law. These clarifications do not remove any rights granted by mandatory legislation.

The provisions of this Privacy Policy, together with the terms and conditions and any other applicable policies, apply from the moment the user expresses acceptance. Acceptance may occur through:

• Creating an account and ticking an acceptance box.
• Continuing to use the website after being informed that the Privacy Policy has been updated.
• Signing, acceding to, or otherwise agreeing to documents referencing this Privacy Policy.

If a user does not agree to the terms in this document, they should stop using the services and request closure of their account.

Cookies are small text files placed on a user’s device by websites. They enable a site to recognise a browser, remember preferences, and understand how services are being used.

Types and purposes of cookies

DBBet may use the following types of cookies and similar technologies:

• Essential cookies: required for core functions such as login, session management, and secure navigation.
• Preference cookies: used to remember language choices, display settings, and other user options.
• Analytics cookies: used to collect statistical information about usage patterns, such as pages visited and time spent on site, to help improve performance and design.
• Behaviour and performance cookies: used to analyse interaction with games and betting markets to improve the quality and reliability of services.
• Personalisation cookies: used to adapt content, show relevant information, and remember previous selections.

Cookies help DBBet understand aggregated trends and optimise the online experience, but do not usually identify users directly.

Cookie retention

• Cookies used for analytics, behaviour analysis, and personalisation are generally retained for up to 1 year from the date of placement on the device.
• Some essential cookies may have shorter lifetimes limited to the active browser session.

After expiry, cookies are either removed or refreshed when the user revisits the website.

Cookie management

Users can manage or delete cookies using browser settings. Blocking certain cookies may result in reduced functionality or limited access to parts of the services. Instructions for cookie control are usually available in the browser’s help menu.

By accessing or using the website, creating an account, or continuing to use the services after being informed of this document, users confirm that they have read, understood, and fully accept this Privacy Policy.

If changes are made to this document, the updated version will be posted on the website, and the date of the latest revision may be indicated. Continued use of the services after such publication constitutes acceptance of the revised policy.

In case of any difference between previous versions and the current version of this Privacy Policy, the current version available on the website will prevail and apply to ongoing data processing activities, subject to applicable law.

DBBet may share certain personal information with third parties where this is necessary, lawful, and consistent with the purposes set out in this Privacy Policy.

Types of third parties

Personal data may be shared with:

• Payment service providers, banks, and financial institutions involved in processing deposits, withdrawals, and refunds.
• Identity verification, fraud prevention, and risk management providers.
• Technology and hosting partners supporting the operation and security of the website and back-end systems.
• Professional advisers such as auditors, legal counsel, and compliance consultants.
• Government authorities, regulators, law enforcement agencies, and courts where disclosure is required by law or necessary to protect legitimate interests.

Where possible, the categories or names of such partners are listed on the website or provided upon request. If a new category of third party is engaged for a new purpose, users will be informed where required by law.

Purpose and scope of disclosure

Data is shared only to the extent needed for:

• Providing and maintaining services.
• Conducting security checks and preventing fraud.
• Meeting legal, tax, or regulatory obligations.
• Managing disputes, enforcing terms, and defending legal claims.

Third parties receiving personal information are required to:

• Use the data only for authorised purposes.
• Protect the data using reasonable security measures.
• Handle the data in accordance with applicable privacy and data protection laws.

By providing personal information and using the services, users consent to the sharing of information with such third parties for the purposes described in this Privacy Policy and any related notices.

The website may contain links to external sites or services operated by third parties. These linked websites have their own privacy policies and practices regarding the collection and use of personal information.

DBBet does not control, endorse, or take responsibility for:

• The content, security, or operation of third-party sites.
• How third-party operators collect, process, store, or share personal data.

When a user follows a link to another site, any information provided there is subject to that site’s privacy policy, not this document.

Users are advised to:

• Review the privacy policy and terms of each external website before providing personal information.
• Exercise care when sharing data on third-party platforms or downloading third-party applications.

Use of external websites linked from this site is at the user’s own risk.