DBBet Rules and Regulations in Bangladesh

1. Scope and Acceptance of the General Terms

These general terms govern your access to and use of the betting services, casino games, bonuses, and related features provided through the official website and mobile app for users in Bangladesh.

By:

• completing registration or identity verification;
• logging in to your account;
• depositing funds or placing any bet on any event;
• claiming or using any bonus or promotion,

you confirm that you have read and understood these terms and that you agree to be legally bound by them, as updated from time to time.

If you do not accept any part of these terms, you must stop using the services and request closure of your account.

2. Eligibility and User Requirements

To hold an account and place bets in Bangladesh, you must:

• be at least 18 years old or older if a higher age is required under local law;
• be legally capable of entering binding agreements;
• use the platform only on your own behalf and not for any third party;
• not be restricted from gambling under any applicable law, court order, self-exclusion, or responsible gambling measure.

You are responsible for ensuring that online betting, use of bonuses, and participation in any event is allowed under the laws that apply to you. The operator does not provide legal advice and may request documents to confirm your age, identity, address, and source of funds.

Accounts cannot be opened or used by:

• individuals under 18 years of age;
• individuals using another person’s identity or payment instruments;
• persons involved in match fixing, manipulation of odds, or insider information.

3. Account Registration and Use

When you register, you agree to provide accurate, complete, and up‑to‑date information, including:

• full legal name;
• date of birth;
• valid address in Bangladesh;
• correct contact details;
• truthful financial and payment details.

You must:

• keep your login credentials confidential at all times;
• not share your account access, password, or payment methods;
• not allow any other person to place bets or use services through your account;
• promptly update any information that becomes inaccurate.

Any bet, transaction, or use of bonuses placed through your account, after successful login by username and password or other authentication method, is deemed to have been placed by you. You are responsible for all activity on your account unless you have informed support in writing of suspected unauthorised access, and such notice has been acknowledged.

4. Changes to the General Terms

The operator may modify, update, or replace these terms at any time for legal, regulatory, technical, or business reasons. Updates may also reflect changes to betting rules, bonus conditions, and security procedures.

You will be informed of material changes by notice on the website, in‑account message, email, or mobile notification. Continued use of the services after changes take effect will be treated as acceptance of the updated terms.

If you do not agree to the revised terms, you must stop using the services, cancel any open bets where cancellation is allowed under these terms, and request closure of your account.

5. Acceptable and Prohibited Use

You agree to use the platform, odds, and all content only for lawful betting and entertainment purposes, in line with these rules and any applicable local law.

You are prohibited from:

• using the site or app for fraudulent or illegal activities, including money laundering or terrorism financing;
• using automated tools, bots, or scripts to place bets or manipulate services;
• interfering with software, security features, or payment processes;
• attempting to modify odds data, game outcomes, or event information;
• creating multiple accounts to abuse bonuses or other offers;
• colluding with other players to gain unfair advantage.

The operator may suspend or close your account, void bets, refuse bonuses, or restrict access if there are reasonable grounds to believe that you have breached these terms or used the services in an improper manner.

6. Intellectual Property and Content Protection

All intellectual property rights in the site, app, odds displays, statistics, data feeds, graphics, logos, text, and software are owned by or licensed to the operator and are protected by applicable laws.

You are granted a limited, non‑transferable licence to access and use the site and app for personal, non‑commercial betting and gaming. You may not:

• copy, distribute, publish, or exploit any part of the content for commercial gain;
• modify or attempt to reverse engineer any software;
• remove or alter trade names, trademarks, or copyright notices.

Any unauthorised use of content, odds data, or software may lead to immediate termination of access and possible civil or criminal proceedings.

7. Limitation of Liability

Betting involves financial risk. You accept that you may lose some or all of the funds staked on any bet or event. You should not gamble money you cannot afford to lose.

To the maximum extent permitted by law in Bangladesh:

• services are provided on an “as available” basis;
• no guarantee is given that access will be uninterrupted, error‑free, or free from technical issues;
• no responsibility is accepted for losses arising from telecommunications failures, system errors, delays, or corrupt data, unless caused directly by gross negligence or wilful misconduct.

The operator is not liable for:

• indirect, incidental, or consequential damages;
• loss of profits, wagers, or expected winnings;
• errors in event information or live scores that are received from external data providers.

Nothing in these terms limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• any other liability that cannot be limited under applicable law in Bangladesh.

8. Eligibility to Place Bets

Only registered account holders in Bangladesh who have successfully passed any required verification steps may place bets on the platform.

Before placing any bet, you must ensure that:

• your account is active and not suspended or self‑excluded;
• you have sufficient cleared funds in your balance;
• betting on the chosen event is allowed under the laws that apply to you.

Bets placed by minors, persons using false identities, or persons acting on behalf of others may be voided, and winnings may be withheld.

9. Bet Acceptance and Confirmation

A bet is accepted only when:

• it has been registered on the central system;
• a unique transaction reference has been generated;
• it appears in your account bet history as an open or settled bet.

If a bet is not confirmed because of technical or communication issues, it will be treated as not placed. You are responsible for checking the status of bets in your account history.

Once accepted, a bet cannot normally be cancelled or amended by you. Any request for cancellation may be reviewed on a case‑by‑case basis, but the operator has no obligation to grant such requests.

10. Minimum and Maximum Stakes

Each betting market has defined minimum and maximum stake limits. These may vary by:

• sport or game type;
• competition or event;
• bet type (single, multiple, system, live, pre‑match);
• your account status and risk profile.

The system will prevent you from placing bets below the minimum stake or above the maximum allowed stake for the selected market. Additional internal limits may apply for risk management or legal compliance reasons.

11. Odds, Results, and Settlement of Bets

Odds displayed on the site and app reflect the price offered at the moment you place a bet. For live betting, odds may change rapidly, and acceptance is subject to system confirmation at the time your bet is processed.

Settlement of bets is based on:

• official results declared by the relevant governing body of the event;
• where no governing body exists, reliable and publicly available sources deemed appropriate by the operator.

Bets are calculated according to:

• stake amount;
• accepted odds;
• applicable rules for the respective market (for example, handicap rules, void rules, push conditions).

If a market is settled incorrectly due to an obvious error, the operator may correct the settlement and adjust your account balance to reflect the correct result.

12. Rules on Invalid, Void, and Cancelled Events

A bet or event may be treated as void in cases such as:

• the event is postponed, abandoned, or cancelled and not completed within the period specified in the detailed sports rules;
• the market conditions change fundamentally (for example, venue change causing home/away reversal), depending on the specific market rules;
• obvious error in odds or event information is identified.

For void bets:

• singles are settled at odds of 1.00 and the stake is returned;
• in multiples, the void selection is settled at odds of 1.00 and the remaining selections stand.

If an event starts earlier than scheduled, bets placed after the actual start may be voided, except where live betting rules state otherwise.

13. Betting Restrictions and Limits

The operator may apply individual limits to your bets or account, including:

• maximum payout per bet, market, event, or account;
• restrictions on certain markets or competitions;
• temporary or permanent exclusion from bonuses or particular bet types.

Such measures may be imposed for reasons including:

• responsible gambling controls;
• integrity risk or suspicious betting patterns;
• legal or regulatory requirements for Bangladesh or other relevant jurisdictions.

You may be informed of such limits by message in your account or at the bet placement stage when a requested stake or potential payout exceeds an allowed threshold.

14. Bonuses, Free Bets, and Promotions

Any bonus, free bet, or promotion is subject to specific terms in addition to these general rules. Those special terms may cover:

• eligibility criteria and registration conditions;
• wagering or turnover requirements before withdrawal;
• time limits for using free bets or bonus funds;
• maximum winnings or payout caps from bonus play.

If there is inconsistency between promotional rules and these general terms, the specific rules for that promotion usually take priority for that offer.

Abuse of bonuses, including creating multiple accounts, coordinated betting, or low‑risk wagering patterns intended only to obtain bonus value, may result in cancellation of the bonus, voiding of associated bets, removal of winnings, and possible account closure.

15. Deposits into Your Account

You may fund your account using payment methods made available for Bangladesh, such as:

• local bank transfers and cards where supported;
• approved mobile payment solutions;
• other methods listed in the cashier section.

All deposits must:

• originate from payment instruments held in your own name;
• comply with applicable banking and foreign exchange rules;
• meet any minimum or maximum transaction limits shown in the cashier.

Funds are usually credited promptly, but processing times may vary depending on the provider. Third‑party fees or currency conversion charges may apply, and you are responsible for such costs.

16. Withdrawals from Your Account

Withdrawals are processed to the same method used for deposit where feasible, or to another approved method in your name, subject to:

• completion of required identity and security checks;
• satisfaction of any bonus wagering requirements;
• compliance review for anti‑money laundering and fraud.

Withdrawal requests may be subject to:

• minimum and maximum limits per transaction, day, or month;
• internal review timeframes;
• delays caused by verification procedures, weekends, or bank working days.

Processing times listed in the cashier represent targets, not guarantees. The operator is not responsible for delays caused by external payment providers or banks.

17. KYC, AML, and Verification of Payments

In line with legal and regulatory standards, the operator may request at any time:

• identification documents (for example, passport, national ID card);
• proof of address (for example, utility bill, bank statement);
• proof of ownership of payment methods (for example, card statement, screenshot of mobile wallet);
• information regarding the source of funds and source of wealth.

Until satisfactory documents are received and reviewed, the operator may:

• restrict deposits and withdrawals;
• suspend your account;
• cancel bonuses or block certain services.

Failure to provide accurate or complete information may result in cancellation of transactions and possible reporting to relevant authorities.

18. Transaction Monitoring and Restrictions

All payments are subject to ongoing monitoring and internal controls aimed at preventing fraud, money laundering, and other financial crime.

The operator reserves the right to:

• refuse deposits or withdrawals where there are reasonable grounds to suspect unlawful activity;
• freeze funds pending investigation of unusual or suspicious transactions;
• request additional information or documentation at any time;
• close accounts that show patterns inconsistent with lawful betting use.

You may not:

• deposit funds from business accounts or third‑party sources without approval;
• use the account as a bank account or money transfer service;
• attempt to withdraw funds not used for bets in line with normal betting behaviour.

19. Currency, Fees, and Chargebacks

The primary account currency will be indicated in the registration or cashier process. If your payment method operates in a different currency, conversion may occur at the rate applied by the payment provider or bank.

The operator may apply reasonable fees for processing certain payment methods or withdrawal requests. Any such fees will be disclosed in the cashier or during the transaction process.

In case of chargeback, reversal, or dispute raised against a deposit:

• the relevant amount may be deducted from your balance;
• open bets funded from such amounts may be cancelled;
• your account may be suspended pending investigation.

20. Cancellation of Payment Operations

Once a deposit or withdrawal request has been submitted, it may not always be possible to cancel it. Where operationally feasible and legally permitted, you may request cancellation of a pending withdrawal through your account interface.

The operator may cancel or reverse deposits or withdrawals where:

• legal or regulatory requirements necessitate such action;
• incorrect account details have been provided;
• fraud or misuse of payment methods is suspected;
• payments are processed in error or duplicated.

Any funds incorrectly credited to your account must be reported immediately. Such funds may be removed, and any resulting bets may be voided.

21. Commitment to Responsible Gambling

Betting and gaming are forms of entertainment that involve financial risk. You should always treat bets as a leisure activity and not as a way to earn regular income or repay debts.

The platform supports responsible gambling principles for users in Bangladesh by providing tools and information intended to help you control your behaviour and protect your rights.

22. Player Protection and Control Tools

You are encouraged to use the available limits and controls, such as:

• deposit limits per day, week, or month;
• loss limits restricting how much you can lose over a defined period;
• session limits to control how long you can stay logged in;
• reality checks providing reminders of time spent and amount wagered.

These tools can be adjusted through your account settings or by contacting customer support, subject to reasonable processing time. Increases to limits may be subject to a cooling‑off period.

23. Self‑Exclusion and Time‑Outs

If you feel that your gambling behaviour is becoming problematic, you can:

• request a short‑term time‑out, during which you cannot place bets or access certain services;
• request long‑term self‑exclusion, which will block access to your account for a selected period or permanently.

During self‑exclusion:

• you should not attempt to open new accounts;
• efforts will be made to prevent marketing communications being sent to you;
• remaining real‑money balances will be handled in line with applicable rules and AML checks.

Self‑exclusion requests must be clear and unambiguous. Processing may require identity verification to protect your privacy and prevent unauthorised changes.

24. Identifying Problem Gambling

You may wish to consider the following indicators of risky gambling behaviour:

• betting larger amounts or more frequently than planned;
• chasing losses and placing bets to recover previous losses;
• neglecting personal or family responsibilities due to gambling;
• borrowing money or selling belongings to finance gambling;
• feeling irritated or restless when trying to reduce or stop gambling.

If you recognise these signs, consider using control tools, reducing access, or seeking professional help.

25. Support and Assistance in Bangladesh

If you are concerned about your gambling, or about a family member’s gambling, you can contact:

• local healthcare professionals or counsellors familiar with addiction issues;
• international support organisations such as Gamblers Anonymous, GamCare, or similar bodies that accept contacts from Bangladesh;
• national mental health helplines where available.

The platform may provide links to external organisations that offer confidential advice, self‑assessment tests, and guidance on managing gambling‑related problems. These organisations operate independently.

26. Legal and Regulatory Obligations

The platform is committed to complying with applicable anti‑money laundering (AML) and counter‑terrorist financing (CTF) standards that relate to users in Bangladesh and any licensing or supervisory authorities.

As part of these obligations, internal procedures aim to:

• identify customers and verify their identities;
• monitor transactions and betting patterns;
• detect and report suspicious activity to relevant authorities where required by law.

27. Know Your Customer (KYC) Processes

KYC procedures may be applied when:

• you register and open an account;
• your cumulative deposits or withdrawals exceed defined thresholds;
• there is any indication of unusual or high‑risk activity;
• you request significant changes to payment details.

To complete KYC checks, you may be asked to provide:

• copies of government‑issued ID documents;
• recent proof of residential address;
• bank statements or payment account records;
• documents evidencing lawful source of funds or source of wealth.

Failure to supply satisfactory documents may result in refusal of services, suspension of your account, or closure in serious cases.

28. Transaction Monitoring and Suspicious Activity

All deposits, withdrawals, and betting activity are subject to automated and manual monitoring designed to identify patterns such as:

• frequent deposits and withdrawals without substantial betting activity;
• structuring of transactions to avoid reporting thresholds;
• rapid movement of funds between multiple accounts or payment methods;
• betting behaviour inconsistent with normal recreational use.

Where suspicious activity is identified, the operator may:

• request detailed explanations and supporting documents;
• delay or refuse transactions;
• freeze part or all of the funds in your account;
• file a report to relevant authorities, where legally required or permitted.

You are not entitled to be informed whether an internal or external investigation is taking place.

29. Consequences of AML and CTF Breaches

If there is reasonable belief that you have breached AML or CTF obligations, or used the services for unlawful purposes, the operator may:

• terminate or suspend your account without prior warning;
• void bets and confiscate balances where permitted by law;
• refuse to process pending deposits or withdrawals;
• provide information and documentation to law enforcement or regulatory bodies.

The platform reserves all legal rights to cooperate fully with authorities in Bangladesh or other jurisdictions in relation to prevention of crime.

30. Data Protection Principles

Protection of your personal data is an important part of the services. Processing of data is carried out according to applicable data protection principles and any relevant legal requirements.

Personal data is collected only for predefined, legitimate purposes related to:

• account creation and management;
• provision of betting and gaming services;
• performance of legal and regulatory duties;
• prevention of fraud and misuse of bonuses;
• communication about your account and service‑related updates.

31. Types of Personal Data Collected

Depending on the services you use, the operator may collect:

• identification data such as name, date of birth, and ID numbers;
• contact details such as address, email, and phone number;
• account information such as username, password (stored securely), and settings;
• transaction data such as deposits, withdrawals, bets, and bonuses used;
• technical data such as IP address, device identifiers, browser type, and usage logs;
• communication records such as support chats, emails, and call recordings.

Some information may be obtained from third‑party verification providers for KYC, AML, and risk management.

32. Use and Sharing of Personal Data

Your data may be used to:

• operate your account and process bets and payments;
• verify identity, age, address, and payment ownership;
• apply responsible gambling measures and limits;
• manage and analyse bonuses and promotional preferences;
• respond to support queries and handle complaints;
• meet AML, CTF, and other legal obligations.

Personal data may be shared, on a need‑to‑know basis, with:

• payment service providers and banks involved in your transactions;
• identity verification and fraud‑prevention agencies;
• technical and IT service providers supporting the platform;
• regulatory and supervisory authorities, law enforcement, or courts where required by law.

Data will not be sold for unrelated marketing by third parties. Any marketing communication to you will respect your communication preferences and applicable local rules.

33. International Transfers and Data Security

Where necessary to provide services or comply with legal responsibilities, your personal data may be transferred to and processed in other countries, subject to safeguards aimed at providing an adequate level of protection.

These safeguards may include:

• contractual data protection clauses;
• technical security measures;
• strict access controls.

34. Data Retention and Deletion

Personal data is kept only for as long as needed for:

• maintaining your account and providing services;
• meeting legal, tax, AML, and regulatory record‑keeping duties;
• handling disputes, chargebacks, and investigations.

When data is no longer required, it will be deleted or anonymised, subject to any mandatory retention periods that apply under relevant laws.

35. Your Rights Regarding Personal Data

Subject to applicable law and verification of your identity, you may have the right to:

• access the personal data held about you;
• request correction of inaccurate or incomplete data;
• request deletion of data where there is no lawful basis to retain it;
• object to certain types of processing or request restriction of processing;
• withdraw consent for processing where consent is the legal basis.

Requests can be submitted through customer support or any dedicated privacy contact channel indicated on the site. Some rights may be limited where processing is required for legal compliance, AML checks, or defence of legal claims.

36. Security of the Platform and Services

Technical and organisational measures are used to protect the integrity, confidentiality, and availability of the website, app, and related services. These measures are designed to safeguard your account data, betting records, and payment information from unauthorised access or misuse.

Systems are monitored for unusual activity, and security practices are reviewed regularly to reflect evolving threats and legal obligations.

37. Data Encryption and Communication Protection

Industry‑standard encryption technologies are applied to:

• secure the transmission of sensitive information between your device and the servers;
• protect payment details at the time of deposit and withdrawal;
• reduce the risk of data interception on open networks.

You should verify that your browser shows secure connection indicators and avoid using unsecured public networks for financial transactions whenever possible.

38. Account Security and Authentication

You are responsible for maintaining the security of your login details. To reduce risk:

• create a strong and unique password;
• do not share your password or allow others to access your account;
• log out after each session, particularly on shared or public devices.

Where available, you are encouraged to enable additional authentication steps such as one‑time codes or multi‑factor authentication features. The operator may require such measures for certain transactions or account changes.

If you suspect that your account has been compromised, you must:

• change your password immediately;
• contact customer support without delay;
• provide any information requested to help secure the account.

39. Monitoring, Incident Response, and Suspension

To maintain security and legal compliance, account activity may be monitored and logged, including:

• login attempts and device identifiers;
• changes to personal or payment details;
• unusual betting patterns or transaction behaviour.

If unauthorised access, fraud, or security incidents are suspected, the operator may:

• lock or suspend your account temporarily;
• restrict betting, deposits, or withdrawals;
• request updated verification documents;
• notify relevant authorities if required by law.

40. User Responsibilities for Security

You agree to:

• install and maintain reputable antivirus and security software on devices used to access the services;
• keep operating systems and applications updated;
• prevent minors or unauthorised persons from using your devices to access your account;
• inform customer support of any suspected security weakness or incident that may affect the platform.

Failure to follow reasonable security practices on your side may reduce or remove any potential entitlement to compensation for losses caused by unauthorised use of your account.